I remember my dad always saying, “If you’re honest, nothing else
matters. If you’re not honest, nothing else matters.” Good advice, even
today. The same could be said for customer service. If you have
outstanding customer service, nothing else matters. If you have poor
customer service, nothing else matters. Of course when it’s easy,
everyone has great customer service. But [...]

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I got a call from a company awhile back looking for a consultant.
There are always a few questions I ask to get a feel for the company,
its culture and where they’re at in their development. I remember this
guy distinctly, because when I asked him, “Who are you?” He answered,
“We sell this product and that product [...]

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The old saying goes, “There are three types of people in the world:
those who make things happen, those who watch things happen, and those
who wonder what happened.” Chances are if you’re in management in your
business, you make things happen, but I like to take the people who
make things happen and break them down into three [...]

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Isn’t that what we all need? A place to start? How many times have
you said, “I just need to start over, start fresh, start anew?”
Starting a new blog is like that. You get a chance to “start fresh.”
But I suppose, like many things, that opportunity comes with a
responsibility. Not everyone gets a fresh start, so [...]

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