I remember my dad always saying, “If you’re honest, nothing else matters. If you’re not honest, nothing else matters.” Good advice, even today. The same could be said for customer service. If you have outstanding customer service, nothing else matters. If you have poor customer service, nothing else matters. Of course when it’s easy, everyone [...]
I got a call from a company awhile back looking for a consultant. There are always a few questions I ask to get a feel for the company, its culture and where they’re at in their development. I remember this guy distinctly, because when I asked him, “Who are you?” He answered, “We sell this [...]
The old saying goes, “There are three types of people in the world: those who make things happen, those who watch things happen, and those who wonder what happened.” Chances are if you’re in management in your business, you make things happen, but I like to take the people who make things happen and break [...]
Isn’t that what we all need? A place to start? How many times have you said, “I just need to start over, start fresh, start anew?” Starting a new blog is like that. You get a chance to “start fresh.” But I suppose, like many things, that opportunity comes with a responsibility. Not everyone gets [...]