25 Jan
Posted by awebb as Human Resources, Leadership, Management
That pretty much sums it up. I can’t tell you how many times in my career I’ve had people come to me and say, “Why aren’t I being paid more? I told you two months ago this wasn’t going to work. I’m probably the only one who really knows what’s going on here.” What would [...]
I think most CEO’s are like the one I met a few years back. When I asked several personnel / HR-related questions, it became apparent that the CEO knew almost nothing about that aspect of her company. “I have much more important things to do than worry about that sort of thing,” she stated. It’s [...]
Do you really know who your best customer is? Chances are your answer would be based on who your “biggest” customer was, in terms of total sales. Struggling businesses are almost always wrong when you ask them who their best customer is. Let me give you a good example: While it may be true that [...]
15 Jan
Posted by awebb as Human Resources, Leadership, Management
I was in the sandwich shop today buying a sandwich, and I was treated so badly I determined not to ever return to that particular store. While that may not be remarkable in itself, it made me think, “How many of my customers (or ex-customers, perhaps, by now) feel that way? I determined to go [...]
13 Jan
Posted by awebb as Leadership, Management, Marketing
In my estimation, the two most important things you need to know to be successful in your business are 1) Where does my money come from? and 2) Where does my money go? Those are listed in order of importance so we’ll look at where the money comes from in this post. I’ve worked with [...]
I remember sitting in on some job interviews with a company several years ago. The CEO was doing the final interviews, and I still remember what he asked each candidate. “What have you learned in your career that will most benefit us here at ABC? If you could do one thing over, in your career, [...]
That’s a loaded question. We all know who we “trust,” but what I’m asking here is who do you go to when you need information about something that’s happening (or not happening) in your business? You know as well as I do that if you ask three mid-level managers what’s happening, you’ll get three different [...]
Happy New Year from all of us here at Tecoris. We hope you have a prosperous new year and that we can help you make a few improvements that will strengthen your business. That’s what it’s all about, anyway, isn’t it? People helping people? That’s what sets America apart from other countries. I remember when [...]