That pretty much sums it up. I can’t tell you how many times in my
career I’ve had people come to me and say, “Why aren’t I being paid
more? I told you two months ago this wasn’t going to work. I’m probably
the only one who really knows what’s going on here.” What would you
say? This is [...]

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I think most CEO’s are like the one I met a few years back.  When
I asked several personnel / HR-related questions, it became apparent
that the CEO knew almost nothing about that aspect of her company.  “I have much more important things to do than worry about that sort of thing,” she stated.
 It’s an almost defiant [...]

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Do you really know who your best customer is?  Chances are your
answer would be based on who your “biggest” customer was, in terms of
total sales.  Struggling businesses are almost always wrong when you
ask them who their best customer is.  Let me give you a good example:
While it may be true that nothing happens until
the sale [...]

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I was in the sandwich shop today buying a sandwich, and I was
treated so badly I determined not to ever return to that particular
store.  While that may not be remarkable in itself, it made me think,
“How many of my customers (or ex-customers, perhaps, by now) feel that
way?  I determined to go straight back to the [...]

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In my estimation, the two most important things you need to know to
be successful in your business are 1) Where does my money come from?
and 2) Where does my money go?  Those are listed in order of importance
so we’ll look at where the money comes from in this post.
I’ve worked with a variety of struggling
businesses [...]

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I remember sitting in on some job interviews with a company several
years ago. The CEO was doing the final interviews, and I still remember
what he asked each candidate. “What have you learned in your career
that will most benefit us here at ABC? If you could do one thing over,
in your career, what would it be? [...]

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That’s a loaded question. We all know who we “trust,” but what I’m
asking here is who do you go to when you need information about
something that’s happening (or not happening) in your business? You
know as well as I do that if you ask three mid-level managers what’s
happening, you’ll get three different answers. It’s not only
frustrating, [...]

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Happy New Year from all of us here at Tecoris. We hope you have a
prosperous new year and that we can help you make a few improvements
that will strengthen your business. That’s what it’s all about, anyway,
isn’t it? People helping people? That’s what sets America apart from
other countries.
I remember when I was a newly minted [...]

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